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In Touch

Sales  |  sales@emlylabs.com
Support  |  support @emlylabs.com

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Frequently Asked Questions

  • To reset your password, go to the login page
  • Click on the “Forgot Password” link.
  • Follow the instructions sent to your registered email.
  • Our software has minimum system requirements of 4 GB RAM and a modern web browser.
    For the best experience, we recommend 8 GB  or higher of RAM
  • Browsers supported: Chrome, Firefox, or Safari. 

Currently, we do not offer a mobile app for our software, but it is on our roadmap for future development.
However, we do have a mobile app called “EMLY Learn” for AI education. 

We accept payment methods including bank transfers, major credit and debit cards (Visa, Mastercard, American Express), digital wallets (PayPal, Google Pay, Apple Pay).

  • Log into your account
  • Goto to the admin page and click on details  
  • On Billing tab,  Click on Update Your Plan Button 
  • On payment management page, click on Cancel plan button and follow any further instructions

Our cancellation policy allows you to cancel your subscription at any time. Upon cancellation, your access to the platform remains active until the end of your current subscription term, such as the end of the current month for monthly subscribers. You will not incur any further charges after this period.

Our refund policy is that refunds are not provided once a subscription term has commenced. However, you can cancel your subscription at any time. After cancellation, your access continues until the end of the current billing cycle, and no further charges will be applied. For any concerns or assistance with your subscription, please reach out to our support team.

Yes, you can upgrade or downgrade your subscription plan at any time. To change your plan, log into your account, navigate to the ‘Billing’ section, and select ‘Update Your Plan’. Choose the new plan you wish to switch to and follow the on-screen instructions.

We do not offer a permanent free tier for our software. Instead, we provide a limited-time free trial that allows users to fully explore the capabilities of our product. This trial is designed to give a comprehensive understanding of what our software can offer, helping users make an informed decision about subscription plans. For more details about the trial period and its features, please visit our pricing page.


Yes, we offer special discounts for educational institutions and non-profit organizations. Please contact our sales team at sales@emlylabs.com for more information on eligibility and pricing.

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